Shipping & Returns

Delivery Information


A signature will be required.

Standard Delivery Charges

Country2 kg5 kg10 kg15 kgFree Shipping
Deutschland7,95 EUR7,95 EUR12,95 EUR14,95 EUR390,00 EUR
Österreich12,95 EUR16,95 EUR18,95 EUR22,95 EUR450,00 EUR
Sweden17,30 EUR18,40 EUR20,20 EUR22,00 EUR600,00 EUR
Finland18,60 EUR19,70 EUR21,50 EUR23,30 EUR750,00 EUR
Schweiz13,60 EUR16,70 EUR18,50 EUR22,30 EUR400,00 EUR
Denmark13,80 EUR17,90 EUR19,70 EUR22,50 EUR400,00 EUR
Belgium14,80 EUR17,90 EUR19,70 EUR22,50 EUR550,00 EUR
Netherlands14,80 EUR17,90 EUR19,70 EUR22,50 EUR550,00 EUR
Luxembourg14,80 EUR17,90 EUR19,70 EUR22,50 EUR550,00 EUR
France14,60 EUR17,70 EUR19,50 EUR22,30 EUR550,00 EUR
Great Britain14,80 EUR16,90 EUR18,70 EUR20,50 EUR550,00 EUR
Italy14,20 EUR15,30 EUR17,10 EUR18,90 EUR450,00 EUR
Norway20,30 EUR21,40 EUR23,20 EUR25,00 EUR800,00 EUR
Spain17,30 EUR19,40 EUR20,20 EUR24,00 EUR700,00 EUR
Portugal17,30 EUR19,40 EUR20,20 EUR24,00 EUR700,00 EUR
Slowakia13,00 EUR14,30 EUR18,50 EUR21,00 EUR 
Greece40,00 EUR40,00 EUR40,00 EUR40,00 EUR 
Other Countries                      99,00 EUR99,00 EUR99,00 EUR99,00 EUR

 

 

Returns Procedure

For all returns, you should contact us first to arrange.

In general, proof of posting should be obtained and produced as evidence of despatch in the event of goods being lost in transit.

If you are returning goods which you have decided you do not want, under the distance trading regulations you have 10 calendar days in which you can change your mind and cancel your contract with us.  This 10 days begins from the day you receive your goods.  Please let us know as soon as you decide that you have changed your mind.  You must return the goods within 10 days and they should be returned in an unused condition in their original packaging.   Returns for this reason will be at your own cost.  If you require help, we can arrange for a courier collection at your own cost.

You have a cooling-off period of 5 calendar days in which you can cancel the order, starting from when the goods are received, without having to give a reason.
 

Refunds

All applicable refunds of returned goods and the original delivery charge - will be processed within 14 days from the date of product return.  Refunds will not be issued until we have received the product in its original or delivered state, and in an unused condition.

For items which are faulty, please see 'Damaged, incorrect or faulty goods'.

If returned goods show signs of unreasonable use leading to diminished value we have the right to deduct for damage or wear and tear where the item has not just been checked but used.
 

Damaged, Incorrect or Faulty Goods

If you have a problem with an item which you have ordered, please contact us straight away, by phoning us on +49 30 56736468, or emailing info@putzparts24.de.  You (the customer) are solely responsible for inspecting the product upon delivery.  In the unlikely event your order is received damaged, or is faulty or incorrect, please contact us within 24 hours of receipt and return it immediately.  We will arrange to repair or replace your order, as long as the product has been used as intended and does not, on examination, display any signs of misuse. If faulty, please enclose a letter stating the fault(s) and return the item to us. This does not apply to faults caused by accident, neglect or misuse, for which there will be no refund or exchange.  This does not affect your statutory rights.

Should you need to return a product due to an error on our part, we will exchange or refund the product for you.  We will also refund any reasonable associated carriage costs.