Refund policy

Instructions on cancellation Right of cancellation

You can cancel your contract declaration within 14 days in text form (e.g. letter, fax, e-mail) without giving reasons or – if the item is left to you before the deadline – also by returning the item. The period begins after receipt of this instruction in text form, but not before the goods are received by the recipient; in the case of recurring deliveries of similar goods, not before receipt of the first partial delivery and also not before we have fulfilled our information obligations in accordance with Article 246 § 2 in conjunction with § 1 Paragraph 1 and 2 EGBGB as well as our obligations according to § 312g paragraph 1 sentence 1 BGB in connection with Article 246 § 3 EGBGB. The timely dispatch of the cancellation or the item is sufficient to meet the cancellation deadline.

 

The revocation is to be sent to:

Viapex GmbH, Patrick Hesse

Marienburger Str. 10

10405 Berlin

Mail: info@putzparts24.de 

 

Consequences of revocation

In the event of an effective revocation, the services received by both parties are to be returned, and any benefits (e.g. interest) surrendered. If you cannot return or hand over the received service and uses (e.g. advantages of use) or only partially or only in a deteriorated condition, you must pay us compensation for the value. You only have to pay compensation for the deterioration of the item and for uses made if the use or deterioration is due to the handling of the item that goes beyond the examination of the properties and functionality. Under "examination of the properties and functionality" means you can test and try out the respective goods, as is possible and customary in a retail store. Transportable items are to be returned at our risk. You have to bear the regular costs of the return if the delivered goods correspond to those ordered and if the price of the item to be returned does not exceed an amount of EUR 40 or if, in the case of a higher price of the item, you have not yet received the consideration or a have made the contractually agreed partial payment. Otherwise, the return is free for you. Items that cannot be sent by parcel will be picked up from you. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the dispatch of your declaration of revocation or the item and for us with their receipt. If the delivered goods correspond to those ordered and if the price of the item to be returned does not exceed an amount of EUR 40 or if you have not yet paid the consideration or a contractually agreed partial payment at the time of the cancellation if the price of the item is higher. Otherwise, the return is free for you. Items that cannot be sent by parcel will be picked up from you. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the dispatch of your declaration of revocation or the item and for us with their receipt. 

End of the cancellation policy


Exclusion of cancellation

The right of cancellation is excluded in accordance with Section 312d Paragraph 4 No. 1 to 3 BGB for distance contracts.

  • for the delivery of goods that are made to customer specifications or are clearly tailored to personal needs or that are not suitable for return due to their nature or can spoil quickly or whose expiry date has passed,

  • for the delivery of audio or video recordings or software, provided that the data carriers delivered have been unsealed by the consumer,

  • for the delivery of newspapers, periodicals and magazines, unless the consumer has made his contract declaration by telephone.

 

Returns Procedure

For all returns, you should contact us first to arrange.

In general, proof of posting should be obtained and produced as evidence of despatch in the event of goods being lost in transit.

If you are returning goods which you have decided you do not want, under the distance trading regulations you have 10 calendar days in which you can change your mind and cancel your contract with us.  This 10 days begins from the day you receive your goods.  Please let us know as soon as you decide that you have changed your mind.  You must return the goods within 10 days and they should be returned in an unused condition in their original packaging. Returns for this reason will be at your own cost.  If you require help, we can arrange for a courier collection at your own cost.

You have a cooling-off period of 5 calendar days in which you can cancel the order, starting from when the goods are received, without having to give a reason.
 

Refunds

All applicable refunds of returned goods and the original delivery charge - will be processed within 14 days from the date of product return.  Refunds will not be issued until we have received the product in its original or delivered state, and in an unused condition.

For items which are faulty, please see 'Damaged, incorrect or faulty goods'.

If returned goods show signs of unreasonable use leading to diminished value we have the right to deduct for damage or wear and tear where the item has not just been checked but used.
 

Damaged, Incorrect or Faulty Goods

If you have a problem with an item which you have ordered, please contact us straight away, by phoning us on +49 30 56736468, or emailing info@putzparts24.de.  You (the customer) are solely responsible for inspecting the product upon delivery.  In the unlikely event your order is received damaged, or is faulty or incorrect, please contact us within 24 hours of receipt and return it immediately.  We will arrange to repair or replace your order, as long as the product has been used as intended and does not, on examination, display any signs of misuse. If faulty, please enclose a letter stating the fault(s) and return the item to us. This does not apply to faults caused by accident, neglect or misuse, for which there will be no refund or exchange.  This does not affect your statutory rights.

Should you need to return a product due to an error on our part, we will exchange or refund the product for you.  We will also refund any reasonable associated carriage costs.