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Terms and Conditions

Payment Terms and Conditions

Our payment terms are 20 days from date of invoice.

Website Terms and Conditions

This website is owned and operated by Patrick Hesse (otherwise referred to as ‚Putzparts’, ‘us’ or ‘we’).

Patrick Hesse - Putzparts
Marienburger Str. 10 

10405 Berlin


These terms and conditions apply to your use of this website, including any orders that you place. Please read these terms carefully before using this website. Using this website indicates that you fully accept these terms regardless of whether or not you choose to register with us. If you do not accept these terms, do not use this website.

These terms and conditions do not affect your statutory rights.

Placing an Order

When you place an order through the website, we will send an e-mail to confirm that we have received the order. All orders are subject to these Terms and Conditions.
Putzparts24 cannot accept an order until payment is received in full for all products and any related delivery charges.
Orders placed through the website represent an offer to purchase a product. It is accepted for each product when we send you an e-mail to confirm that the order has been received. We reserve the right to reject any order for any reason.
All orders are subject to stock availability. If we are unable to supply any products that you have ordered we will inform you as soon as possible. In the event that an out-of-stock product is part of an order and we cannot contact you, we will send what products we have in stock, refunding the purchase price of any unavailable product where payment has already been made.
There is a minimum order value of 100 Euro.

Delivery information

Delivery policy - Customers wishing to order online and have items delivered to EU sites, remote areas may incur a delivery cost.
Delivery Address - As we understand our customers may wish to have items delivered to project sites different from their billing address, we have made it possible for you to choose a delivery address.
Billing Address - For the purposes of verification this must currently be the same address as the Credit or Debit card used to place the other is registered at.
Minimum age requirements - All deliveries must be received and signed for by a person over the age of 18
Returns and Faulty Goods
Returns - If a customer orders the incorrect product it must be returned at the customers expense; we will replace with correct product and extra charge if there is a price difference on goods.
Faulty goods - If a product is damaged or faulty, the customer can return the goods and we will organize a replacement free of charge. When returning a faulty product please make sure that you return all component parts and any promotional items received. You should also include your invoice. Our customer service team is available on +49 30 56736468.
Refund - Putzparts24 are able to offer a refund within 10 days from date of invoice a refund cannot be issued until the goods are returned to us. Items should be unused, in a salable condition, with their original packaging and with all component parts and any promotional items received. 
Cancellation - You can cancel your order before dispatch by contacting our customer service team on +49 30 56736468.. If your order has already been dispatched a refund cannot be issued until the goods are returned to us. Items should be unused, in a salable condition, with their original packaging and with all component parts and any promotional items received.
If you decide to register with the Putzparts24 website, We take care of your account by never sharing your user details with anyone, and selecting a password unique to this site.
Each registration is for a single user only. You should not share your user name and password with any other person, or with multiple users on a network.
If you suspect that your account is being accessed by a third-party, please contact us immediately by calling +49 30 56736468..
You can change your password at any time by accessing your Account Information page, and selecting ‘’Edit your account information’.

Privacy and Data
Security measures taken - Putzparts24 are responsible for any transaction taking place on our website. Putzparts24 do not store any bank or credit/debit card details entered.
Privacy statement - Putzparts24 do not store or handle Credit/Debit card details directly and this information is not stored within our databases. Putzparts24 does not share any customer information with other organizations.