Política de privacidad

The following privacy policy applies from the 25th May 2018

1. What do you do with my personal data?

We use your data to provide you with great services. That includes doing things like:

  • Improving our products and services for you, performing market research to understand our customer's views and personalising our experiences to make our service more intuitive & engaging;
  • Providing you with the products and services you have selected, keeping you up-to-date and informed and responding to your enquiries, such as notifying you when your equipment, where applicable, may be due for a service. Legal, regulatory or business reasons include assisting with crime and fraud prevention, assessing credit risk when provisioning loans and ensuring we provide the products and services you selected.

We may use information about you to:

Improve our products and services

  • Enhance and personalise the products and services that we offer you and develop new products and services;
  • Perform analysis and research and monitor usage behaviour;

Provide you with services and information

  • Provide you with the products and services you have selected and manage your account with us;
  • Provide you with access to parts of this site;
  • Contact you if necessary;
  • Tell you about any new services or functionality (e.g. the introduction of a new product);
  • Market our products and services to you;
  • Send you information about our products and services by email or other means if you have opted-in to receive relevant marketing communications;
  • Send you information about products and services offered by other companies that we think you might be interested in if you opt-in to receive relevant marketing communications.

Satisfy our legal, regulatory and business requirements

  • Help us keep your account safe e.g. checking your identity;
  • Investigate any complaints or other enquiries that you raise;
  • Assess credit risk, assess the provision of loans, debt tracing, debt recovery, credit management and crime, fraud and money laundering detection and prevention.

We will not disclose your personal information or information about your usage of our services to third parties

To provide you with targeted Viapex or third-party offers, promotions or commercial communications if you have opted-in to receiving relevant marketing communications;

  • To give them a better understanding of our business; and/or;
  • To provide you with products and services or to improve the products or services you are already receiving.

We are allowed to use your information in these ways because:

  • We need it to provide you with products and services and to manage your account with us;
  • We need to use some of your information to comply with legal and regulatory obligations (such as legal obligations);
  • We have a legitimate business interest in some uses of your information (such as conducting market research); and/or;
  • You may have given your consent to us to use your data for certain activities, e.g. marketing communications.

2. How long will you keep my personal data?

We keep information while you're our customer and after you've left us.

We use your information to provide you with the products and services you have selected and for various other reasons.

For example, we might need to sort out disagreements, stop fraud and abuse, prove that you had an account with us or follow our legal obligations. Or the police may need it as evidence. We may also keep information about how you use our products or services.

In each case, the length of time we need to keep the information may differ, but we will only keep it for as long as we need it.

3. Who do you share my personal data with, and why?

We will share your information in the following situations:

  • With partners, suppliers, agents and subcontractors who help us deliver the products and services you've chosen to use;
  • When you have provided your consent;
  • When we have legal or regulatory requirements such as a request from the competition authority, law enforcement agency or credit reference agency.
  • With any relevant public authority or law enforcement agency;
  • With any debt collection agency or credit reference agency;
  • Where there is a change (or prospective change) in the ownership of Viapex to new or prospective owners. In these circumstances, we would require them to keep it confidential;
  • Where we (or an affiliate processing your data on our behalf) are required to do so by law, regulation or legal proceedings;
  • Where we believe it is necessary to protect Viapex or third-party rights and property;
  • Where you give us false or inaccurate information and/or we identify or suspect fraud;
  • In response to a valid, legally compliant request by a competent authority;
  • During emergencies when we believe physical safety is at risk;
  • In response to a complaint that you have breached the terms & conditions of the services or any other product or service terms.

4. What data do you hold about me? (and how do you get it?)

We collect information in two ways:

  1. Directly from you, such as information filled in within application or registration forms, surveys and community posts;
  2. From 3rd parties, such as information from credit reference agencies and fraud protection agencies.
  • Your contact information including name, address, email address and telephone number;
  • Your order history including hires, purchases and returns;
  • Your payment details including debit or credit card details, banking details and Paypal details;
  • Your Community interactions including posts and comments;
  • Your communications with us including requests and complaints;
  • Your activity/interactions on our website;
  • Your Internet Protocol (IP) address;

5. What rights do I have?

You have the following rights:

  • To be informed about how we use your personal data (the purpose of this Privacy Notice);
  • To update your personal data. You can update or amend your information by visiting the My Account section of www.putzparts24.com. For data not updateable through My Account, you will need to contact us;
  • To ask us to delete your personal data. However, there may be circumstances where we are legally entitled to retain it;
  • To get a free copy of your personal data. A subset of your data (limited to data that you have provided to us) is available in a machine-readable format if required;
  • To object to the processing of your data and have it restricted. There may be circumstances where you ask us to restrict the processing of your information, but we are legally entitled to refuse that request;
  • To review some automated decision-making or profiling (automated processing to determine certain things about you);
  • To exercise any of your rights, you will need to contact our customer services team (on-line request forms for this will be available from the 25th May 2018). You will need to provide the following information so that we can verify your identity:
  • a colour copy of the account holder's passport driving licence, birth certificate or utility bill;
  • Hire agreement reference (if your request is related to hiring equipment).

Viapex is required to respond to your request within 1 month. Where requests are complex and excessive, Putzparts is permitted an additional 2 months to process your request. However, in these circumstances we would provide an update on your request within 1 month of receiving it.

When requesting a copy of your personal data, you can also do this via post.

Viapex reserve the right to charge an admin fee or refuse a request where requests for data are clearly unreasonable or excessive, particularly if they are repetitive.

6. How do I change my marketing preferences?

You can also opt out of marketing communications by following unsubscribe links at the bottom of any marketing emails or text messages received from Viapex.

We will never give your personal data to a third party for marketing unless you have expressly given us your permission.

7. How do you ensure my data is secure?

Viapex is committed to keeping your data secure. We use various security technologies and procedures to help protect your personal data from unauthorized access, use or disclosure.

8. What else can I do to ensure my data is secure?

Along with a section on Privacy, Get Safe Online has plenty of other good advice about protecting yourself online

9. How can I contact you?

If you would like more information or would like to raise any queries with us in relation to your information, you can contact us by writing to the Data Protection Officer at:

Data Protection Officer
Viapex GmbH - Patrick Hesse
Marienburger Str. 10
10405 Berlin

10. Changes to this Privacy Notice

We will check this policy from time to time and post any changes here.

We may also let you know about these changes by email, voicemail or text. 

11. Resolving Privacy Issues

We will always try our best to resolve any data privacy issue you may have. You have the right to refer any data privacy issue to the Information Commissioner's Office at any time