Yes, all our customers need to make an account to see pricing and finalise purchases.

If you would like to make a bulk order, please contact us at info@putzparts24.de with your inquiry.

Yes, we ship internationally. 

All shipping fees for carts 30 kg and under can be found here.

If your cart is over 30 kg, we need to make you a bespoke quote for shipping, as this varies per country and shipping type. You can contact us via the button on the checkout page, email us at info@putzparts24.de or via the WhatsApp button.

All shipping fees for carts 30 kg and under can be found here.

If your cart is over 30 kg, we need to make you a bespoke quote for shipping, as this varies per country and shipping type. You can contact us via the button on the checkout page, email us at info@putzparts24.de or via the WhatsApp button.

We accept several payment methods, including credit cards (Visa, MasterCard, American Express) and PayPal. Please note that available payment methods may vary depending on your location. If you wish to pay via bank transfer, please contact us to process your order. 

Let’s first try and see why your card is not working. Here are some common issues:

• Credit card is not set up for international purchases. You must contact your credit card company to check if this is the case. 
• Fraud prevention measures. Payment processors often employ fraud detection systems to protect customers and merchants. If a transaction is flagged as potentially fraudulent, it may be declined or require additional verification steps, leading to payment difficulties. Contact your bank if you continue to have issues. 
• Browser or device compatibility: Certain browser or device settings may interfere with the payment process. It is recommended to use a modern web browser and ensure that cookies, JavaScript, and other necessary settings are enabled.
• Network or connectivity problems. Poor internet connection or network issues can cause disruptions during the payment process, resulting in failed transactions. Ensure you have a stable internet connection before attempting to purchase.

Next, try another payment method, such as Paypal. If you are still running into the same issue, please contact us. We will resolve the reason your credit card is not being accepted.

There may be a few reasons you are having trouble checking out. One of the most common reasons is the total weight of your cart is over 30 kg. If this is the case, we need to send you a bespoke quote as it varies by country and shipping type.

You have been asked to request a quote during checkout because the item(s) in your cart is over 30 kg. We need to make you a bespoke quote for shipping, as this varies per country and shipping type. You can contact us via the button on the checkout page, email us at info@putzparts24.de, via the WhatsApp button.

Putzparts is a German online shop. 

Taxes:

• For German customers, a 19% VAT will be added to the purchase unless a valid VAT number is added at checkout.
• For international customers, the VAT is removed from the final price if you are eligible for tax exemption. However, you may be subject to paying taxes and fees in your own country upon import.

Customs Duties:

Customs duties are fees imposed by the destination country's customs authority on imported goods. The duties are typically based on the item's value, its classification (product category), and the destination country's rules. The duty rates vary depending on the product type. Different countries have different duty schedules.

Import Taxes:

Import taxes, also known as import duties or tariffs, are additional taxes levied on imported goods. These taxes are separate from customs duties and can be based on factors such as the item's value, country of origin, and the destination country's import regulations. Import tax rates also vary from country to country.

You can find all our refund and return policies here.

If you are unable to find a specific product, please contact our sales team today. We are happy to help source your plastering needs!

Yes we do. Get in touch with us today to discuss your specific rotor stator needs.

We have a special FAQs page just for plastering machines! Whether you are new or have years of experience, this is a quick guide to the 101 of plastering machines and how Putzparts can help you.

We sell concrete and mortar hoses and their spare parts such as couplings, selas and cleaning parts.